HOW IT WORKS

We ship all orders on a next working day service to give you the freshest, bestest beer possible. Our team prepares and dispatches orders daily Monday to Thursday, excluding bank holidays (to ensure freshness and no transit over the weekend). Ordering closes at 9am, any orders after which will be fulfilled the next working day.

We aim to have your order with you by one working day of purchase. However, on occasion there may be issues/delays. We work to limit these, always keeping an eagle eye on our couriers' processes to ensure the best delivery service possible.

WHEN YOU ORDER

Once you have paid for your beer you will receive a confirmation email to say we have successfully received the order and will begin to pack it. When we've processed the order for shipping you'll then receive a second order complete email with tracking number. The parcel is now in the post on its way!

COURIER DELIVERY

Our courier delivers weekdays. Don't worry though - if for any reason the order cannot be delivered on the first day the courier will try again or leave a collection note. 

If the delivery cannot be made at all the courier will return the order to us where we will either refund the order or rearrange for delivery. In this situation, we may have to charge you for delivery a second time.

SHIPPING TIMINGS

The order cut off time is 9am Monday - Thursday. Orders after which will be sent the next working day. For example: if you place your order on Monday at 8am (like every normal beer buying person!), we would pack and ship your order same day for next day delivery, Tuesday.

If you were to order on Monday after 9am, your order would be packed and shipped on Tuesday for delivery Wednesday.

Any order placed after Thursday 9am will be packed and shipped on Monday for next working day delivery - Tuesday. Simple (we think)!

TRACKING
If you have submitted an email address with your order you should receive a tracking code and link in the second, order complete email. This can be manually put into the courier's website if the link isn't working.

COURIER DELAYS
As we all know a lot of business have shifted to online sales in the last couple of years putting the courier system under pressure. Whilst they assure us they are working their hardest, the couriers on occasion will miss collections. In this instance orders will be rebooked for the following day.

MISSING ITEMS/DAMAGED ORDER
With the increase in demand for courier services, we know (and have experienced ourselves) that sometimes items arrive damaged, missing items, or not at all. If this is the case, reply to your order completed email with the issue and we'll help to resolve it as quickly as possible.