FAQs

DO YOU HAVE ANY DISCOUNT CODES?
We regularly put out special discount codes and deals through our newsletter and social media channels. Subscribe and follow for the latest.

HOW ABOUT FOR BLUE CARD HOLDERS?
We're working on getting a system in place that'll give back to those who give so much. Keep you posted as we can.

I HAVE GOT AN 'ORDER COMPLETE' EMAIL BUT NO BEER, WHAT'S UP?
When processing your order, we mark it as complete once it’s ready to be shipped - i.e. picked and packed. This then alerts the courier that we have an order ready to be collected and that the order is complete our end before they deliver to you.

WHAT PACKAGING DO YOU USE?
All our cardboard comes from recycled and ethically sourced materials. Our packaging filler is made from vegetable starch and is bio-degradable.

I HAVE AN ISSUE WITH MY GIFT CARD, CAN YOU HELP?
Of course! Our web shop only allows one gift card to be used at a time but we can combine cards after purchase – just email hello@sureshotbrew.com with proof of purchase and the gift cards you would like to combine. If your gift card fails at checkout, get in touch via email or phone below with your gift card number and we'll sort it out.

CAN YOU SEND SOME FREE BEERS FOR MY CAT'S 33rd BIRTHDAY? IT'D MEAN A LOT TO MONSIEUR TWINKLES.
Sure, why not. First send the cat - we'll need to verify the mog's age.*

REFUNDS AND REPLACEMENTS, HOW?
Please see our shipping & returns policy for more details.

I ACCIDENTALLY PUT THE WRONG ADDRESS/SHIPPING METHOD, WHAT DO I DO?
You'll  never see that beer again. Kidding. Just get in touch with your order number. If it's before the courier has collected the parcel we'll cancel the initial order and let you put through a new one with the right shipping method. No drama.

I MESSAGED YOU, WHEN CAN I EXPECT A REPLY?
We'll always try to get back to all queries within 24 hours and have any issues resolved pronto. We work Monday to Friday, so there may be delays in getting back to you over the weekend. Any emails in after beer time on Friday (5pm), will be picked up first thing Monday 9am (not beer time).

YOU SEEM LIKE LEGENDS, HOW DO I GET A TICKET ON THIS TRAIN?
We may not be hiring just now, but it never hurts to send us a message. We are always seeking to improve our *robot voice* human capital resources.

CAN I TRACK MY ORDER?
We're a modern sort. Once your order has been completed our end you'll receive an auto-generated email with tracking number and link. But hold on, because only once your order has been collected by the courier will it show up on their tracking system. So if there's a slight delay or your order has not appeared yet it’s most likely not yet been collected.

*Please don't send us cats in the mail.